FAMILY LEGAL CARE INC

Programs

1. Family law information helplines: our bilingual telephone, email and live-chat helplines continue to be the primary point of entry for parents and others who need our support and guidance, and a central artery through which clients can access our more in-depth services. Helpline services are available in english and spanish, and we use a translation service to assist callers who speak additional languages. We served 15,672 people on our helplines in fy25.

   $703,874 spent
   22% of program spending

2. Legal consultations: unrepresented litigants meet with a staff attorney for about an hour to receive vital support in preparing a case. Consultations take place over the phone or via microsoft teams. Clients receive in-depth advice and counsel, and many return for follow-up advice and support. In fy25 we completed 2,747 consultations, including 1,470 initial consultations and 1,277 follow up consultations.

   $665,130 spent
   21% of program spending

3. Pro bono program: family legal care's pro bono program allows clients to receive legal advice from volunteer attorneys on their mobile devices or computers from wherever they are. This unique program alleviates barriers to service for people without legal representation, eliminating the need for long-distance trips to the courthouse, increasing accessibility for disabled or homebound clients and mitigating expensive burdens like taking time away from work and securing childcare services. We facilitated 659 consultations with pro bono attorneys in fy25, the highest number ever completed in a one-year period.

   $522,673 spent
   16% of program spending

4. Legal information and tech hubs: we provide legal information to walk-in visitors to nyc's busiest courthouses at our legal information hubs. In addition to legal information, litigants affected by the digital divide can visit our brooklyn, queens, and bronx tech hubs for technical assistance accessing the hybrid court system. Litigants who may not have access to technology, a stable internet connection, or a private space can conduct their virtual hearings and upload documents related to their case. We served 7,552 individuals at nyc's borough family courts in fy25.

   $357,001 spent
   11% of program spending

5. Digital justice initiative: family legal care is at the forefront of developing tools that leverage the power of technology to increase access to justice. Our family law navigator tool delivers family law information customized to each person's legal case and situation quickly, anonymously, and for free. In just 2-3 minutes, family law navigator provides legal information that can be a helpful starting point for people who are beginning to address their family law issue. Our guided court forms make it easy for litigants to understand, complete, and upload essential court documents from any web-connected device without a computer or extra pdf-editing software. Our family law explained digital shorts, a video series that uses easy-to-understand language to distill complex family law topics into short, digestible pieces for people who learn best by video, like people with low literacy levels, or auditory learners. Digital justice tools were used over 7,500 times this year: 2,429 people used the family law navigator; 2,464 guided court forms were completed; and our family law explained videos have received 2,671 views since their release in november 2024, the equivalent of 54 hours of…

   $329,451 spent
   10% of program spending

6. Legal education and community outreach: family legal care works with community partners and service providers to offer in-person and virtual workshops and legal clinics in both english and spanish. We prioritize outreach to key constituent groups with specific needs, including: 1) veterans and active military service-members; 2) spanish-speaking and immigrant families; 3) previously incarcerated and incarcerated parents; and 4) survivors of domestic violence. In fy25, 579 pro se litigants and service providers participated in an outreach event, resulting in nearly 4,000 participants referred to family legal care. Our webinars received 2,244 views in fy25, the equivalent of 335 hours of watch time.

   $282,887 spent
   9% of program spending

7. Advocacy: in january 2025, family legal care's then-ceo cathy cramer and legal director nathalie gonzlez spoke at a plenary session for 150 newly elected and appointed judges at the state judicial institute, where all new state judges go for training and to remain current on the developments on the law. Their presentation on practical strategies for working with unrepresented litigants covered an overview of family legal care's services, the pain points pro se litigants face, offered solutions for judges to use, and shared clients' stories. In april, we facilitated a two-hour workshop for over 100 court personnel from new york on the impact of child support on families.

   $122,368 spent
   4% of program spending

8. Legal resource guides (lrgs): our library of original, multilingual lrgs more than 60 unique guides available in 9 languages cover a range of family law issues. They are available at various courthouses, through community partners, and on our website, where they can be easily filtered by topic, language, and region. In fy25, our lrgs have been viewed over 120,000 times.

   $132,481 spent
   4% of program spending

9. Legal research - streamlines the legal sources available to staff and provided to litigants. Through this work, flc stays current with any and all changes in the law and research nuances topics that impact flc's work.

   $52,803 spent
   2% of program spending

The 9 programs described on its FY2024 Form 990, listed largest first by expense. Program spending in total: $3,168,668.