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New York · Nonprofit

CRISIS TEXT LINE INC

CRISIS TEXT LINE INC (New York) receives grants from 141 organizations whose IRS filings report $114,063,857 to it, the largest being THE MENTAL HEALTH ASSOCIATION OF NEW YORK CITY INC ($55,661,525). 62 of them have funded it in more than one year.

Revenue FY2025
$38M
Funders on record
141
Grants received
$114M
Net assets
$26M
62/141 repeat fundersgrants exceed reported revenue in one year
01What it does

What Crisis Text Line Inc does

Mission

By leveraging innovative technology and research, we are shaping mental health policy and systems to create a world where everyone has access to the support they need anytime, anywhere.

As stated on its FY2025 Form 990.

Programs

  1. Crisis text line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of over 14,000 trained volunteers and paid supervisors to support people in their moments of need. Anyone can text from anywhere in the united states, anytime. A live, trained crisis counselor receives the text and responds from a secure online platform. Crisis text line recruits, trains, develops, and retains volunteers to appropriately communicate with and serve all communities throughout the entire country. Supervisors support and oversee the volunteer crisis counselors and all conversations on the crisis text line platform in real time.

    $16,320,307 spentof which $97,657 as grants$3,433,362 earned by the program
    53% of program spending
  2. Crisis text line's mission relies on innovative technology to support the 24/7 texting and chat mental health crisis intervention platform. The technology team is responsible for coding, refining, and supporting the crisis text line texting and chat platform as well as maintaining and updating a learning management system as part of the platform. The team's role includes engineering, product, design, data, and analytics.crisis text line continues to develop enhanced architecture designs for the platform as well as testing and developing a generative ai conversation simulator to improve training for volunteers. Crisis text line technology department creates and supports customized and integrated platform solutions to support the national 988 suicide & crisis lifeline as well as our partners.

    $12,387,395 spent
    40% of program spending
  3. Crisis text line has a dedicated team of research scientists that lead rigorous mental health research science efforts to evidence and amplify crisis text line impact for texters, volunteers, and communities. Crisis text line research and impact studies aim to strengthen mental health policy, practice, and systems in the broader field nationally and globally. In 2025, crisis text line released several important reports, including a large-scale study on volunteer impact, evidencing benefits of volunteering as a crisis counselor that go far beyond the positive effect on the lives of our texters to benefit volunteers, their families, and communities.

    $2,075,049 spent
    7% of program spending

The 3 programs described on its FY2025 Form 990, listed largest first by expense. Program spending in total: $30,782,751.

02The organization over time

The organization over time

Each line starts at 100 in 2017, so what you read is the shape rather than the size: 150 means half as much again as 2017, 50 means half. The number beside each label in the key is where it ended. The shaded band is where the middle 50% of its peers' revenue would sit, given their growth.

100 = 20172017 Revenue 100 ($3.4M) Expenses 100 ($9.5M) Net assets 100 ($21M)2018 Revenue 800 ($27M) Expenses 129 ($12M) Net assets 172 ($36M)2019 Revenue 523 ($18M) Expenses 163 ($15M) Net assets 183 ($38M)2020 Revenue 1462 ($50M) Expenses 264 ($25M) Net assets 299 ($62M)2021 Revenue 292 ($9.9M) Expenses 335 ($32M) Net assets 194 ($40M)2022 Revenue 456 ($15M) Expenses 366 ($35M) Net assets 91 ($19M)2023 Revenue 953 ($32M) Expenses 375 ($36M) Net assets 75 ($16M)2024 Revenue 1337 ($45M) Expenses 367 ($35M) Net assets 126 ($26M)2025 Revenue 1135 ($38M) Expenses 407 ($39M) Net assets 127 ($26M)
'17'18'19'20'21'22'23'24'25
Revenue (1135)Expenses (407)Net assets (127)Peer revenue range

Balance sheet

Total assets and total liabilities at each year end, in dollars. The largest one-year move in total assets was 2019 to 2020, from $39M to $64M (+62%).

$21M
$36M
$39M
$64M
$43M
$23M
$18M
$36M
$32M
'17'18'19'20'21'22'23'24'25
Total assetsTotal liabilities

How it's funded, over time

Each bar is one year's revenue split into where it came from, and every bar is the same height — these are shares, not amounts, so a year that raised twice as much looks the same size. Hover a bar for the split.

2017
2018
2019
2020
2021
2022
2023
2024
2025
ContributionsProgram revenueInvestmentOther

Government-grant reliance: 2022 1% · 2024 6%. Grants only. Government contracts and fees sit inside program revenue.

89% of CRISIS TEXT LINE INC’s revenue is contributions — more reliant on donations than three-quarters of its peers (7% for the typical peer).

This organization
Typical peer · 4,745 orgs

Surplus & reserves

Operating surplus or deficit each year, and months of liquidity in hand. 5 of the last 9 reported years ran a deficit.

−$6.1M
’17
$15M
’18
$2.2M
’19
$25M
’20
−$22M
’21
−$19M
’22
−$3.3M
’23
$11M
’24
−$119k
’25
2.1
months of
reserve

Leadership and staff

The officers, directors, trustees and key employees listed on each return. Joined and no longer listed compare each filing with the year before, matching people by surname and first initial; a year after a gap, or a roster under three people, has no comparison.

Chief executive

Dena Trujillo

Chief executive officer

As listed on its FY2025 Form 990.

'17'18'19'20'21'22'23'24'25
Listed151923191616171618
Joined·+7+15+10+3+6+4+3+4
No longer listed·3111466342
03Who funds it

Who funds it, year by year

2017 → 2023: the base broadened from 22 funders to 35 funders, grant income rose $4.2M → $19M.

27 of 141 of your funders are donor-advised or pass-through sponsors (tagged DAF) — 24% of grant dollars received. That money is really individual donors directing a sponsor; the institutions to cultivate are the non-DAF funders.

From the IRS filings of CRISIS TEXT LINE INC’s funders (the co-funder graph). Top 30 of 141 funders by total. Association, not causation. Trends are read to FY2023, the last fiscal year that has finished arriving. FY2024–FY2026 are still being filed and are shown unshaded; they do not move any figure on this page.

How concentrated its funding is

CRISIS TEXT LINE INC leans on a few funders — its largest provides 49% of grant income and the top three 67%; half comes from just 2 funders.

the vertical line marks half of all grant income — 2 funders to its left

77% of the income these shares are computed over arrives through pass-through sponsors or from payers whose filings do not say what kind of payment it is. Concentration is still measured over all of it, because the money is real; what it does not support is a claim about how many institutions have chosen to fund CRISIS TEXT LINE INC.

49%
largest funder
67%
top three
~4
effective funders

Largest funder’s share by year: 2017 47% · 2018 21% · 2019 33% · 2020 51% · 2021 29% · 2022 25% · 2023 71% — growing more concentrated.

“Effective funders” = inverse Herfindahl index (1 / Σ shareᵢ²) — the number of equal-sized funders that would give the same concentration. Trends are read to FY2023, the last fiscal year that has finished arriving. FY2024–FY2026 are still being filed and are shown unshaded; they do not move any figure on this page.

How long its funders stay

26% of CRISIS TEXT LINE INC's funders are still giving 3 years after their first grant; 44% give in more than one year at all.

first grant+1y+2y+3y+4y+5y+6y

Share of funders still giving k years after their first recorded grant, pooled across every acquisition cohort. A funder counts as retained in a year only if it made a grant that year. Measured to FY2023, the last fiscal year that has finished arriving — a funder cannot be counted as lapsed in a year most filers have not reached.

Where its funders are

68% of CRISIS TEXT LINE INC's grant income comes from New York funders.

WA
ID
MT
MN
IL
MI
NY
MA
OR
SD
IN
OH
PA
NJ
CT
CA
CO
MO
KY
VA
MD
DE
KS
NC
DC
GA
TX
FL

In-state vs out-of-state, by year

’17
’18
’19
’20
’21
’22
’23
New York out of state home

Funder states come from each funder’s own filing. $27M arriving through sponsors registered in 14 states is excluded from the map and the split above: a sponsor holds money on a donor’s behalf, so its registered address would place those dollars somewhere no donor need ever have been. Trends are read to FY2023, the last fiscal year that has finished arriving. FY2024–FY2026 are still being filed and are shown unshaded; they do not move any figure on this page.

04Its place in the field

Against its field

CRISIS TEXT LINE INC has grown faster than three-quarters of the 2,969 health nonprofits its size.

Operating margin−0% · below the median
Months of reserve2.1mo · above the median
Revenue growth (annualized)35% · top quartile

this organization peer median middle 50% of peers· 2,969 health nonprofits $10M–$100M, FY2025

Government funding CRISIS TEXT LINE INC receives

Grants and contracts to this organization from federal (USASpending) and state checkbooks, reconciled to its EIN. $288k on record.

State$288k
21
22
24
26
By state
  • DE$150k
  • VT$98k
  • OR$40k
  • FL$243

Federal grants vs contracts are distinguished; state line items keep their reported category. Matched by name + geography (the BMF), so coverage is partial and precision-first.

Organizations like CRISIS TEXT LINE INC

Organizations whose mission and program text most resemble this one, by semantic similarity over every organization in the US filings — the closest peers, and often the clearest route to shared or prospective funders.

In New York

Nationally

05Profile & governance

Read directly from this organization’s own Form 990, as neutral context.

Where the money goes

80% of spending goes to programs.

Program 80%Management 13%Fundraising 7%

Governance

10
board members
90%
independent
✓Conflict-of-interest policy✓Whistleblower policy✓Document retention✓Board reviewed the 990✓Audited financials

Public support

88%

Share of support from the public (Schedule A) — the basis for its public-charity status.

Footprint & structure

Files a return copy in 1 state

NY

Screen this organization

A dated, signed PDF of the compliance screen for CRISIS TEXT LINE INC: IRS status (Business Master File, Publication 78, auto-revocation), the OFAC sanctions lists, the Internal Revenue Bulletin, and California registration, with the Rev. Proc. 2018-32 §8.01 reliance elements stated element by element. Generated from the current files at the moment you download it.

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Screens are triage, not determinations; a source that cannot be read reports not screened, never clear. Screen this nonprofit · How the screen works · on the API as GET /api/screening/{ein}?format=pdf

Questions and answers

Who funds CRISIS TEXT LINE INC?
CRISIS TEXT LINE INC (New York) receives grants from 141 organizations whose IRS filings report $114,063,857 to it, the largest being THE MENTAL HEALTH ASSOCIATION OF NEW YORK CITY INC ($55,661,525). 62 of them have funded it in more than one year.
How many funders does CRISIS TEXT LINE INC have?
IRS filings report 141 organizations giving $114,063,857 in grants to CRISIS TEXT LINE INC, 62 of which have funded it in more than one year.
Who is the largest funder of CRISIS TEXT LINE INC?
THE MENTAL HEALTH ASSOCIATION OF NEW YORK CITY INC is the largest funder on record, with $55,661,525 in grants. The full list of funders is on this page.
How can an organization like CRISIS TEXT LINE INC find more funders?
Start with the funders already giving here, then look at the foundations that back similar organizations in New York. The funding by cause and by state pages list the largest funders for a given area and how to approach them.

Play a game about who funds Crisis Text Line →

These figures are read directly from IRS Form 990 / 990-PF e-file XML: this organization’s own return for FY2025 (financials across 2017–2025), and the filings of 141 funders that report grants to it. “On record” means captured in the filings we have parsed — a funder that does not e-file, or whose grant detail is not itemized, will not appear. Filings run roughly 12–24 months behind. Trends on this page end at FY2023, the last fiscal year that has finished arriving; later years are shown and marked, and move no figure. Data on this page was exported October 22, 2026. What this page cannot tell you · view filing