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Oregon · Nonprofit

211INFO

211INFO (Oregon) receives grants from 16 organizations whose IRS filings report $2,593,625 to it, the largest being United Way of the Columbia-Willamette ($818,641). 6 of them have funded it in more than one year.

Revenue FY2025
$9.2M
Funders on record
16
Grants received
$2.6M
Net assets
$8.1M
6/16 repeat funderspeak grant-dependency 13%
01What it does

What 211info does

Mission

Our central hub empowers oregon and southwest washington communities by helping people identify, navigate and connect with the local resources they need.

As stated on its FY2025 Form 990.

Programs

  1. Core 211info services: 211info addresses community determinants of health by linking consumers with the programs that promote health, resiliency and improved childhood outcomes in oregon and southwest washington: food, shelter, affordable housing, parenting resources, health care, dental, mental health, crisis services, foreclosure prevention programs, employment, legal aid, school readiness, clothing, maternal and child health, and related programs. 211info provides a detailed, updated and unbiased database of records from 3,000 health and social service organizations, including nonprofit, government and faith-based assistance. For consumers, the service is free, confidential and live, with a team of certified community information specialists providing referrals, collecting demographic data and asking "the second question," which may lead people to a program they didn't realize was available. For instance, someone seeking help with their electric bill may not realize they may qualify for job training. 211info's services are provided by telephone, text, email, website and mobile app, and partner agencies' programs and events are publicized through social media. Outreach staff and…

    $6,812,118 spent
    84% of program spending
  2. Specialty programs: in addition to comprehensive information and referral, a statewide database of records from 3,000 organizations, outreach and data reporting, 211info provides specialty programs that offer a deeper level of education, advocacy and subject-area expertise. Emergency reponse: the agency serves as a triage point for public inquiry during local and statewide disaster response, using faqs and scripts that convey authoritative messaging. Utilizing our contact center and robust social media communications, 211info provides reliable and accessible information during rapidly changing conditions. Specialty programs: 211info provides expertise in areas including coordinated entry into housing/shelter; maternal and child health; food resources; and supports for low-income people who must travel to access breast cancer treatment. Some examples of this work include:- as part of the coordinated entry system for multnomah county's homeless families system of care, 211info provides a single point of contact for programs that support families experiencing homelessness, including a 24/7 contact center, shelter referrals, transportation options, and data entry to input family…

    $1,082,719 spent
    13% of program spending
  3. 211info's coordination center helps people navigate community resources, provides follow up to clients, and documents outcomes by partnering with ccos, health care systems and related organizations. This results in a "closed loop referral system" for consumer and healthcare providers. In addition to a core focus on health and social services 211info provides services to other organizations, generally on a contract basis, with quick-response staffing, data reporting and technical expertise. 211info is listed in the oregon procurement information network. Examples of these contracts include a 24/7 foster parent support hotline, and a pesticide exposure hotline for the oregon department of agriculture.

    $180,453 spent
    2% of program spending

The 3 programs described on its FY2024 Form 990, listed largest first by expense. Program spending in total: $8,075,290.

02The organization over time

The organization over time

Each line starts at 100 in 2017, so what you read is the shape rather than the size: 150 means half as much again as 2017, 50 means half. The number beside each label in the key is where it ended. The shaded band is where the middle 50% of its peers' revenue would sit, given their growth.

100 = 20172017 Revenue 100 ($4.0M) Expenses 100 ($3.6M) Net assets 100 ($1.0M)2018 Revenue 95 ($3.8M) Expenses 99 ($3.5M) Net assets 128 ($1.3M)2019 Revenue 88 ($3.5M) Expenses 92 ($3.3M) Net assets 153 ($1.6M)2020 Revenue 107 ($4.3M) Expenses 107 ($3.8M) Net assets 201 ($2.1M)2021 Revenue 211 ($8.4M) Expenses 201 ($7.1M) Net assets 337 ($3.5M)2022 Revenue 220 ($8.8M) Expenses 201 ($7.1M) Net assets 464 ($4.8M)2023 Revenue 240 ($9.6M) Expenses 226 ($8.0M) Net assets 629 ($6.5M)2024 Revenue 245 ($9.8M) Expenses 257 ($9.1M) Net assets 734 ($7.6M)2025 Revenue 230 ($9.2M) Expenses 254 ($9.0M) Net assets 780 ($8.1M)
'17'18'19'20'21'22'23'24'25
Revenue (230)Expenses (254)Net assets (780)Peer revenue range

Balance sheet

Total assets and total liabilities at each year end, in dollars. The largest one-year move in total assets was 2022 to 2023, from $5.3M to $7.5M (+42%).

$1.6M
$1.6M
$1.8M
$2.9M
$4.0M
$5.3M
$7.5M
$8.3M
$9.7M
'17'18'19'20'21'22'23'24'25
Total assetsTotal liabilities

How it's funded, over time

Each bar is one year's revenue split into where it came from, and every bar is the same height — these are shares, not amounts, so a year that raised twice as much looks the same size. Hover a bar for the split.

2017
2018
2019
2020
2021
2022
2023
2024
2025
ContributionsProgram revenueInvestmentOther

Government-grant reliance: 2017 77% · 2018 82% · 2019 88% · 2020 88% · 2021 91% · 2022 91% · 2023 91% · 2024 89% · 2025 75%. Grants only. Government contracts and fees sit inside program revenue.

97% of 211INFO’s revenue is contributions — more reliant on donations than three-quarters of its peers (51% for the typical peer).

This organization
Typical peer · 8,632 orgs

Surplus & reserves

Operating surplus or deficit each year, and months of liquidity in hand. 0 of the last 9 reported years ran a deficit.

$453k
’17
$289k
’18
$263k
’19
$504k
’20
$1.3M
’21
$1.7M
’22
$1.6M
’23
$673k
’24
$210k
’25
3.8
months of
reserve

Leadership and staff

The officers, directors, trustees and key employees listed on each return. Joined and no longer listed compare each filing with the year before, matching people by surname and first initial; a year after a gap, or a roster under three people, has no comparison.

Chief executive

Daniel Herman

CEO

Board chair

Erick Maddox

Board chair

As listed on its FY2025 Form 990.

'17'18'19'20'21'22'23'24'25
Listed141212111414141212
Joined·+1+3+0+5+0+0+0+2
No longer listed·33120022
03Who funds it

Who funds it, year by year

2017 → 2023: the base held at 5 funders, grant income rose $87k → $89k.

5 of 16 of your funders are donor-advised or pass-through sponsors (tagged DAF) — 4% of grant dollars received. That money is really individual donors directing a sponsor; the institutions to cultivate are the non-DAF funders.

From the IRS filings of 211INFO’s funders (the co-funder graph). Association, not causation. Trends are read to FY2023, the last fiscal year that has finished arriving. FY2024–FY2026 are still being filed and are shown unshaded; they do not move any figure on this page.

How concentrated its funding is

211INFO leans on a few funders — its largest provides 32% of grant income and the top three 74%; half comes from just 2 funders.

the vertical line marks half of all grant income — 2 funders to its left

100% of the income these shares are computed over arrives through pass-through sponsors or from payers whose filings do not say what kind of payment it is. Concentration is still measured over all of it, because the money is real; what it does not support is a claim about how many institutions have chosen to fund 211INFO.

32%
largest funder
74%
top three
~5
effective funders

Largest funder’s share by year: 2017 35% · 2018 42% · 2019 45% · 2020 89% · 2021 36% · 2022 49% · 2023 54% — growing more concentrated.

“Effective funders” = inverse Herfindahl index (1 / Σ shareᵢ²) — the number of equal-sized funders that would give the same concentration. Trends are read to FY2023, the last fiscal year that has finished arriving. FY2024–FY2026 are still being filed and are shown unshaded; they do not move any figure on this page.

How long its funders stay

50% of 211INFO's funders are still giving 3 years after their first grant; 38% give in more than one year at all.

first grant+1y+2y+3y+4y+5y+6y

Share of funders still giving k years after their first recorded grant, pooled across every acquisition cohort. A funder counts as retained in a year only if it made a grant that year. Measured to FY2023, the last fiscal year that has finished arriving — a funder cannot be counted as lapsed in a year most filers have not reached.

Where its funders are

74% of 211INFO's grant income comes from Oregon funders.

WA
OR
CA
DE

In-state vs out-of-state, by year

’17
’18
’19
’20
’21
’22
’23
Oregon out of state home

Funder states come from each funder’s own filing. $92k arriving through sponsors registered in 4 states is excluded from the map and the split above: a sponsor holds money on a donor’s behalf, so its registered address would place those dollars somewhere no donor need ever have been. Trends are read to FY2023, the last fiscal year that has finished arriving. FY2024–FY2026 are still being filed and are shown unshaded; they do not move any figure on this page.

04Its place in the field

Against its field

211INFO is better cushioned than half of the 5,002 health nonprofits its size.

Operating margin2% · below the median
Months of reserve3.8mo · above the median
Revenue growth (annualized)11% · above the median

this organization peer median middle 50% of peers· 5,002 health nonprofits $1M–$10M, FY2025

Government funding 211INFO receives

Grants and contracts to this organization from federal (USASpending) and state checkbooks, reconciled to its EIN. $34.1M on record.

State$34.1M
19
20
21
22
23
24
25
Top programs
  • PROFESSIONAL SERVICES NON-IT$18.4M
  • DISTRIBUTION TO NON-GOVERNMENTS$5.1M
  • PROFESSIONAL SERVICES NON-IT>$75K$3.7M
  • DISTRIBUTION TO CONTRACT SVC PROVIDER$3.3M
  • OTHER SPECIAL PAYMENTS$2.1M
  • AGENCY PROGRAM RELATED SERVICES$877k

Federal grants vs contracts are distinguished; state line items keep their reported category. Matched by name + geography (the BMF), so coverage is partial and precision-first.

Organizations like 211INFO

Organizations whose mission and program text most resemble this one, by semantic similarity over every organization in the US filings — the closest peers, and often the clearest route to shared or prospective funders.

In Oregon

Nationally

05Profile & governance

Read directly from this organization’s own Form 990, as neutral context.

Where the money goes

90% of spending goes to programs.

Program 90%Management 10%Fundraising 1%

Governance

11
board members
100%
independent
✓Conflict-of-interest policy✓Whistleblower policy✓Document retention–Board reviewed the 990–Audited financials

Public support

98%

Share of support from the public (Schedule A) — the basis for its public-charity status.

Footprint & structure

Files a return copy in 1 state

OR

Screen this organization

A dated, signed PDF of the compliance screen for 211INFO: IRS status (Business Master File, Publication 78, auto-revocation), the OFAC sanctions lists, the Internal Revenue Bulletin, and California registration, with the Rev. Proc. 2018-32 §8.01 reliance elements stated element by element. Generated from the current files at the moment you download it.

A paid feature, included from the $75 plan up. Sign in to download.

Screens are triage, not determinations; a source that cannot be read reports not screened, never clear. Screen this nonprofit · How the screen works · on the API as GET /api/screening/{ein}?format=pdf

Questions and answers

Who funds 211INFO?
211INFO (Oregon) receives grants from 16 organizations whose IRS filings report $2,593,625 to it, the largest being United Way of the Columbia-Willamette ($818,641). 6 of them have funded it in more than one year.
How many funders does 211INFO have?
IRS filings report 16 organizations giving $2,593,625 in grants to 211INFO, 6 of which have funded it in more than one year.
Who is the largest funder of 211INFO?
United Way of the Columbia-Willamette is the largest funder on record, with $818,641 in grants. The full list of funders is on this page.
How can an organization like 211INFO find more funders?
Start with the funders already giving here, then look at the foundations that back similar organizations in Oregon. The funding by cause and by state pages list the largest funders for a given area and how to approach them.

Play a game about who funds 211info →

These figures are read directly from IRS Form 990 / 990-PF e-file XML: this organization’s own return for FY2025 (financials across 2017–2025), and the filings of 16 funders that report grants to it. “On record” means captured in the filings we have parsed — a funder that does not e-file, or whose grant detail is not itemized, will not appear. Filings run roughly 12–24 months behind. Trends on this page end at FY2023, the last fiscal year that has finished arriving; later years are shown and marked, and move no figure. Data on this page was exported October 22, 2026. What this page cannot tell you · view filing