FIRST CALL FOR HELP OF ITASCA COUNTY

Programs

1. Call center: during the 2024 year our agency received 3202 calls into our call center from residents of the 7 county 2-1-1 hub area of which we serve. This resulted in providing 3087 resources to those residents in need and fielding 9,756 crisis calls. We supported 284 residents walking into our agency for referrals and resources. We answered 24,160 calls for 9-8-8 and 314 calls for mndoa. We conducted 382 coordinated entry services for homeless individuals, 39 mnsure/assist applications, and maintained a resource data base of 4126 agencies containing information regarding assistance available, qualifications to receive services and contact information to access these services. Our call center services 7 counties for I&r, 37 counties for crisis response dispach, 4 counties for after hours social services, 1 provider for eap (employee assistance line), 2 counties for homeless coordination, 47 counties in primary response and 87 counties secondary response for nspl (9-8-8) and 87 counties for farmers in distress. In 2024 we served 87 counties for nspl / 988 text and chat with a fully staffed and function program who responsed to 8281 consumers chatting in and 14098 consumers texting…

   $3,235,340 spent
   56% of program spending

2. New leaf healing center: during 2024 our agency continued the provision of residential crisis services (opened in 2017) from within the new leaf healing ccenter, in efforts to aviod behavioral health placements. We continued the provision of intensive residential treatment services. Our residential crisis services, served 152 consumers (guests). 84% of the crisis residents were from itasca county. Our irts program served 13 consumers (guests) with 89% being from itasca county. 26% of all consumers reported homelessness. 97.9% of the consumers avoided hospitalization due to the crisis/irts services provided at new leaf. 94% of residents were connected with med management, therapy, chemical health services and or physical health services prior to discharge. The other 6% either declined referrals or left ama. 98.8% of the residents (homeless upon entry) were discharged to safe shelters or housing locations upon achieving stability of their mental health.

   $1,591,002 spent
   28% of program spending

3. Crisis intervention: in 2024 the first call for help crisis team operated 24/7/365 with 24 mhp staff who responded to 4504 mental health calls to residents of itasca county. Year end accomplishments include conducting 414 face to face mental health assessments, 12 cd assessments, 43 crisis interventions, 478 phone assessments, 119 resourcing/care coordination services, 2627 stabilization contacts for individuals in crisis, and 613 care coordination services with other providers. We provided crisis services and facilitated care to 65 individuals who were not the financial responsibility of itasca county but were located within our county when they required services. We facilitated detox placements for 9 individuals to aid their path to mental health recovery (co-occuring disorders), 2 adolescent shelter placement, behavioral unit placements for 59 individuals and crisis placements for 127 in efforts to avoid hospitalizations. This year we operated the only adolescent crisis response team in mn at full capacity.

   $786,076 spent
   14% of program spending

4. Protected transportation: during 2024 our d.o.t. Certified protected transportation program provided 378 transports. 165 of the transports were classified as protected, 87 were classified as medical transports, 63 of the transports were county requested for individuals on commitment or in county determined facilities, 1 were to residential crisis facilities, 0 to irts facilities, and 62 were to chemical dependency detox/tx facilities. This program is designed to facilitate lowest level of transport options for county residents that prevents the misuse of bls/als ambulance services from facilitating this loc type of transport. It is more cost effective and respectful means of transporting individuals in mi/cd crisis.

   $141,969 spent
   2% of program spending

The 4 programs described on its FY2024 Form 990, listed largest first by expense. Program spending in total: $5,754,387.